Giving Clients The Best Customer Service That Keeps Bringing Them Back To Us
Frauds are perpetrated with the use of technology. In cases where the client suspects one or more individuals, we help them by : Taking an image of the suspected Computing resources such as laptops, desktops etc.Use the image in recovering deleted files.Analysis of the image using key words, after discussion with the client etc. Read More…
This service, though underrated, is as important as the business itself. The key aspects of this service includes the review of : An overall review of the IT environment, the number of users, servers, work stations, offices connected to an Head office etc. This is done in order to establish the level of technological complexity of the business. Logical Access Read More…
TRACS helps you develop a realistic and cost effective Business Continuity Plan (BCP) as well as a Disaster Recovery Plan (DRP). Key questions that are normally covered are : what is the status of the current BCP and DRP ?what are the core dependencies of the client’s business i.e. reliance on a courier service by a distribution company?whether there are adequate redundancies in case of a diRead More…
Quite often Data Centers are overlooked by top management, being perceived as “too technical” and thus being the responsibility of the IT Department. We review the security of the data centers and benchmark it with globally recognized standards. Read More…
IT infrastructure is dynamic in today’s disruptive world. The question top management is often seized with is whether it meets the current and future requirements of the business. We help in doing a gap analysis and giving budget friendly recommendations for implementation. Read More…
We help our clients by asking the right questions such as whether users are happy with their IT applications and does the latter meet their requirements. We help our clients by selecting the right solutions by assisting them from the Business Requirement Analysis (BRA) stage to project implementation, depending upon their requirements. Read More…
This Comprises a suite of services such as : Cyber Security strategy and Road map Cyber Security program assessmentVulnerability identification (e.g. Penetration Testing) Identity and Access management Data protection strategy and governancePrivacy program and data management
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In our experience many clients do not have a formal IT Strategy. We help clients develop a strategy which is not only in line with their business plan but also keeps in view future technologies. Read More…